Send Payment Links
Quick path: Sales → Bookings → Row actions → Copy Payment Link → Send to customer
What this helps you do
Section titled “What this helps you do”When a booking has a pending balance, you can grab a payment link in one click and send it via email, WhatsApp, or any messaging channel. The customer opens the link, lands on a secure checkout page, and pays with their card. The booking updates automatically once payment goes through.
Before you start
Section titled “Before you start”- A booking exists with a pending balance
- A payment gateway (Stripe, PayPal, or Adyen) is configured in Settings
1. Open the Bookings list
Section titled “1. Open the Bookings list”Go to Sales > Bookings in the left sidebar. The list shows all bookings with their status and pending balance.
2. Find the booking
Section titled “2. Find the booking”Use the filters at the top to narrow down:
| Filter | Description |
|---|---|
| Products | Filter by product name |
| Session Dates | Filter by session date range |
| Status | Filter by Pending, Confirmed, Cancelled |
| Search | Search by customer name or booking code |
Look for bookings with a Pending Balance greater than 0.
3. Open the row actions menu
Section titled “3. Open the row actions menu”Hover over the booking row to reveal the action icons on the right side. Click the … (three-dot) button to open the actions dropdown.
| Action | Description |
|---|---|
| Open Booking | Open the booking detail page |
| Create New Booking | Create a new booking for this customer |
| Create Invoice | Generate an invoice for this booking |
| Create Quote | Generate a quote for this booking |
| Copy Payment Link | Copy the payment link to clipboard |
| Contact by WhatsApp | Open WhatsApp with the customer’s number |
| Confirm Booking | Mark the booking as confirmed |
| Cancel Booking | Cancel the booking |
4. Click “Copy Payment Link”
Section titled “4. Click “Copy Payment Link””Click Copy Payment Link. The payment link URL is copied to your clipboard. You can now paste it into:
- An email to the customer
- A WhatsApp message (use Contact by WhatsApp from the same menu for a shortcut)
- Any other messaging channel — SMS, Messenger, etc.
Watch out: The payment link requires an active payment gateway. If no gateway is configured, you’ll see an error message. Set up the payment gateway in Settings first.
5. Send it to the customer
Section titled “5. Send it to the customer”Paste the link wherever you communicate with your customer. When they click it, they land on a secure checkout page tied to your payment gateway where they can pay the pending balance by card.
What the customer sees
Section titled “What the customer sees”When the customer opens the payment link:
- A checkout page appears showing the booking details and pending amount
- They enter their card details through the payment gateway (Stripe, PayPal, or Adyen)
- Once payment is confirmed, they see a success confirmation
No account creation is needed. The customer just pays and they’re done.
Track payment status
Section titled “Track payment status”Once the customer pays, the booking updates automatically:
- Pending Balance drops to 0 (or reflects the remaining amount for partial payments)
- Booking Status changes to Confirmed (if fully paid)
- The payment appears on the booking detail page under the Payments tab
Alternative: Send a payment request email
Section titled “Alternative: Send a payment request email”Instead of copying the link manually, you can send a payment request email directly from Bloowatch:
- Select the booking checkbox in the Bookings list
- Click Send Email in the bottom action bar
- Choose the Payment Request email type
The customer receives an email with a payment button that takes them to the same checkout page.
Common mistakes
Section titled “Common mistakes”| Mistake | Why it happens | Fix |
|---|---|---|
| ”Error copying the payment link” | No payment gateway configured | Go to Settings and set up Stripe, PayPal, or Adyen |
| Customer says the link doesn’t work | Gateway configuration issue or link expired | Verify the gateway is active in Settings and copy a fresh link |
| Payment received but status unchanged | Delay in gateway webhook | Wait a few minutes, then refresh the booking detail page |
If it still doesn’t work
Section titled “If it still doesn’t work”- Verify your payment gateway is active and correctly configured in Settings
- Check that the booking has a pending balance (fully paid bookings don’t generate payment links)
- Ask the customer to try a different browser or clear their cache
- Contact Bloowatch Support via the chat widget
