Update Billing Details and Subscription
Quick path: Settings → Account → Billing → Update card or Upgrade plan → Save
What this helps you do
Section titled “What this helps you do”The Account section in Settings is where you manage everything related to your Bloowatch subscription and billing. From here you can check which plan you’re on, update the company details that appear on invoices, download past invoices, and upgrade or downgrade your plan when your needs change.
Keeping your billing information accurate ensures that invoices are correct for your accounting, and that Bloowatch can process your subscription payments without interruptions.
Before you start
Section titled “Before you start”- You have the Owner role (only the account owner can modify billing and subscription settings)
- You have your updated company details ready if you need to change them (company name, address, tax ID)
1. Go to Settings > Account
Section titled “1. Go to Settings > Account”Click on your username in the top-right corner and select Settings. Then click Account in the left sidebar.
You will see your account overview with your current plan, billing cycle, and company information.
2. View your current plan and billing cycle
Section titled “2. View your current plan and billing cycle”At the top of the Account page, you can see:
| Information | Description |
|---|---|
| Current plan | Your active plan (Start, Pro, or Gold) and its features |
| Billing cycle | Whether you pay monthly or annually |
| Next renewal date | When your next payment will be processed |
| Amount | The price of your current plan per billing cycle |
Tip: Annual billing typically offers a discount compared to monthly billing. If you’re currently on a monthly cycle, consider switching to annual to save.
3. Update billing information
Section titled “3. Update billing information”Scroll to the Billing Information section. Click Edit to update the following fields:
| Field | Description |
|---|---|
| Company name * | The legal name that appears on your invoices |
| Address * | Street address, city, postal code, and country |
| Tax ID | Your company’s tax identification number (e.g., CIF, SIRET, VAT number) |
| Billing email | The email address where invoices are sent |
Click Save to apply your changes. Updated details will appear on all future invoices.
Watch out: Changing your billing information does not retroactively update past invoices. If you need a corrected invoice for a previous period, contact Bloowatch Support.
4. View and download past invoices
Section titled “4. View and download past invoices”In the Invoices section, you will find a list of all past invoices with:
- Invoice date
- Amount charged
- Payment status (paid, pending, failed)
- A Download button to get the PDF
Click Download on any invoice to save it for your records or share it with your accountant.
5. Upgrade or downgrade your plan
Section titled “5. Upgrade or downgrade your plan”To change your subscription level, click the Change Plan button (or Upgrade / Manage Plan depending on your current view). You will see a comparison of available plans:
| Plan | Best for |
|---|---|
| Start | Small schools just getting started |
| Pro | Growing schools needing advanced features |
| Gold | Established schools with full feature needs |
Select the plan you want and confirm the change.
When upgrading:
- The new features become available immediately
- You will be charged the prorated difference for the remainder of your current billing cycle
When downgrading:
- The change takes effect at the end of your current billing cycle
- Features exclusive to your current plan remain available until then
- Make sure you’re not actively using features that are only available on the higher plan
Tip: Not sure which plan is right for you? See Plan Comparison: Start vs Pro vs Gold for a detailed feature breakdown.
6. Cancel subscription
Section titled “6. Cancel subscription”If you need to cancel your Bloowatch subscription, scroll to the bottom of the Account page and click Cancel Subscription.
- You will be asked to confirm the cancellation
- Your account remains active until the end of your current billing cycle
- After cancellation, you lose access to your account data
Watch out: Cancellation is a significant action. If you’re considering cancelling because of a specific issue, reach out to Bloowatch Support first — they may be able to help resolve it.
What should happen next
Section titled “What should happen next”- Your updated billing information appears on all future invoices
- Plan changes reflect immediately (upgrades) or at the next billing cycle (downgrades)
- Past invoices are accessible anytime from the Invoices section
- Subscription renewal continues automatically unless you cancel
Common mistakes
Section titled “Common mistakes”| Mistake | Why it happens | Fix |
|---|---|---|
| Invoice shows old company name | Billing details were updated after the invoice was generated | Contact Support for a corrected invoice; future invoices use the new details |
| ”Access denied” when trying to change billing | You don’t have the Owner role | Ask the account owner to make the change or grant you the Owner role |
| Plan downgrade removed a feature I was using | Downgraded to a plan that doesn’t include that feature | Upgrade back or find an alternative workflow within your new plan |
| Payment failed on renewal | Payment method expired or had insufficient funds | Update your payment method in Settings > Account > Payment Methods |
| Cancelled by mistake | Clicked Cancel without fully reading the confirmation | Contact Support immediately — they may be able to reverse the cancellation |
If it still doesn’t work
Section titled “If it still doesn’t work”- Verify you are logged in as the account Owner — other roles cannot access billing settings
- If the Account page is not loading, try clearing your browser cache or using an incognito window
- For payment failures, check that your payment method is valid and has sufficient funds
- Contact Bloowatch Support via the chat widget or at support@bloowatch.com
